Terms of Service

These Terms of Service ("Terms") govern your access to and use of the AI employee services ("Service") provided by Huffman AI Solutions LLC ("Company," "we," "us," or "our"), a North Carolina limited liability company.

By signing up for, accessing, or using the Service, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Agreement to Terms

By signing up for, accessing, or using the Service, you agree to be bound by these Terms. These Terms apply to all users of the Service, including browsers, vendors, customers, merchants, and content contributors.

If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Service Description

2.1 What We Provide

We provide custom AI-powered services that assist small businesses with:

• Email management and response drafting
• Meeting scheduling and coordination
• Customer and client follow-up and nurturing
• Daily briefings and priority management
• Research, summaries, and document preparation
• Business communications and client relationship management
• CRM or records management support
• Any additional custom workflows designed during onboarding

2.2 What We Do NOT Provide

• Live video call transcription (requires third-party add-ons)
• Direct ATS or CRM integration unless specifically contracted
• Final business, hiring, or rejection decisions (human oversight required)
• Legal, financial, or professional advice

2.3 Technology

The Service is powered by the OpenClaw framework (MIT license) and Anthropic Claude AI models (via API), running on Company-managed infrastructure.

2.4 Service Limitations

The Service uses artificial intelligence and may make errors. You are responsible for reviewing and approving all communications before they are sent. You remain responsible for all business decisions and compliance with applicable law. Time savings estimates (e.g., "20+ hours/week") are illustrative and may vary based on your usage, workflow, and business volume.

3. Pricing and Payment

3.1 Engagement Models

We offer several engagement structures. All engagements are custom-priced based on scope, complexity, and the model that best fits your business:

3.2 Subscription Pricing (Standard Tiers)

For monthly subscription engagements, standard reference pricing is:

All pricing is confirmed in a written engagement agreement prior to service commencement. Specific pricing may differ based on scope and negotiated terms.

3.3 Billing

• Monthly subscriptions are billed in advance on the first day of each billing cycle
• All fees are non-refundable except as specified in Section 4 (Money-Back Guarantee)
• Payment is due via credit card or ACH through our payment processor
• Failed payments may result in service suspension after 5 business days

3.4 Price Changes

We may change pricing with 30 days' advance written notice. Price changes do not affect your current billing cycle.

4. Money-Back Guarantee ("$500 Guarantee")

4.1 Guarantee Terms

If you complete a Free Trial and do not save at least 20 hours per week using the Service, we will:

1. Waive all fees, AND
2. Pay you $500 as compensation for your time invested in the trial

4.3 Claim Process

1. Email your time logs and claim to [email protected]
2. We will review your claim within 5 business days
3. If approved, payment will be issued within 10 business days via check or ACH

4.4 Limitations

• One guarantee claim per company or individual
• Guarantee does not apply to clients who violate these Terms
• Guarantee is void if client provided false information during setup
• We reserve the right to audit time logs for accuracy

4.5 Tax Treatment

The $500 payment is compensation for trial participation and may be reportable income. You are responsible for all applicable tax obligations.

5. Free Trial

5.1 Trial to Paid Conversion

At the end of the trial, if you choose to continue, billing begins on your selected start date. If you choose to cancel, no payment is required (unless you qualify for and submit a $500 Guarantee claim).

6. Cancellation and Refunds

6.1 Cancellation Policy

You may cancel your subscription at any time by emailing [email protected] with 30 days' written notice.

• Cancellation is effective at the end of your current billing cycle
• You will retain access to the Service until the end of the paid period
• No cancellation fees
• No refunds for partial months of paid service

6.2 Our Right to Terminate

We may suspend or terminate your access immediately if:

• You violate these Terms
• Your payment fails and you do not resolve it within 5 business days
• Your use of the Service poses a security risk or legal liability
• You engage in abusive, fraudulent, or illegal activity

6.3 Effect of Termination

Upon termination, all client data is permanently deleted within 90 days. You may request a data export before deletion by emailing [email protected].

7. Data Privacy and Security

7.1 Data We Access

To provide the Service, we access and process your email messages and metadata, calendar events and availability, and business and client data from connected systems.

7.2 How We Use Data

• Service Delivery: To operate the AI Employee and perform requested tasks
• Style Training: To train the AI on your communication style (your data only — never shared with other clients)
• Improvement: To improve Service quality (anonymized and aggregated only)

7.3 Data Sharing

We share data only with Anthropic (Claude API) to generate AI responses, hosting providers to store and process data securely, and payment processors to handle billing (no business data shared). We do NOT sell your data or use it to train general-purpose AI models accessible to others.

7.4 Data Security

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access is restricted to authorized Company personnel
• Each client's data is completely isolated — never shared with other clients
• We conduct regular security audits

7.5 Data Retention

• Active client data: Retained for the duration of your subscription
• Cancelled accounts: Data deleted within 90 days of cancellation
• Backup data: Retained for 30 days after initial deletion for disaster recovery

7.6 Your Data Rights

You may request access to, correction of, deletion of, or export of your data at any time. Email [email protected] for all data requests.

7.7 Privacy Policy

Our full Privacy Policy is incorporated into these Terms by reference.

8. Your Responsibilities

8.1 Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized access at [email protected]

8.2 Lawful Use

You agree to:

• Use the Service only for lawful business purposes
• Comply with all applicable laws in your industry and jurisdiction
• Ensure you have proper authorization to grant AI access to your email, calendar, and systems
• Not use the Service to send spam or unsolicited bulk communications
• Not attempt to reverse-engineer, hack, or abuse the Service
• Not use the Service in any way that violates third-party rights

8.3 Human Oversight

You agree to:

• Review AI-generated communications before sending as required by your configured approval workflow
• Make all final business decisions yourself
• Ensure relevant parties are informed that AI assistance is being used (where required by law)

8.4 Third-Party Compliance

You are responsible for compliance with your email service provider's terms (Gmail, Outlook, etc.), your CRM or business tool provider's terms, and any other third-party platform terms applicable to your business.

9. Intellectual Property

9.1 Our IP

The Service, including all software, algorithms, designs, and documentation, is owned by Huffman AI Solutions and is protected by copyright, trademark, and trade secret laws.

9.2 Your IP

You retain full ownership of:

• All your business data and client communications
• Your business processes, templates, and workflows
• Any content you provide to the Service

9.3 AI-Generated Content

Content generated by the AI (emails, briefings, summaries, etc.) is owned by you once created. You are solely responsible for the accuracy and legality of AI-generated content you choose to use or send. We may use anonymized, aggregated AI outputs to improve the Service.

10. Warranties and Disclaimers

10.1 Service Availability

We strive for 99%+ uptime but do not guarantee uninterrupted access. The Service is provided "AS IS" and "AS AVAILABLE."

10.2 AI Accuracy

WE DO NOT WARRANT THAT THE AI WILL BE ERROR-FREE. AI-generated content may contain mistakes, inaccuracies, or inappropriate language. You are responsible for reviewing all outputs before use.

10.3 No Liability for Business Decisions

WE ARE NOT RESPONSIBLE FOR YOUR BUSINESS DECISIONS, OUTCOMES, OR COMPLIANCE WITH APPLICABLE LAW. YOU ARE SOLELY RESPONSIBLE FOR HOW YOU USE THE SERVICE AND ITS OUTPUTS.

10.4 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

11.1 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11.2 Excluded Damages

WE ARE NOT LIABLE FOR: LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES; DATA LOSS (YOU ARE RESPONSIBLE FOR BACKUPS); INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; CLAIMS ARISING FROM YOUR VIOLATION OF LAW OR THIRD-PARTY RIGHTS; OR ERRORS OR OMISSIONS IN AI-GENERATED CONTENT.

11.3 Exceptions

These limitations do not apply to our gross negligence or willful misconduct, or liability that cannot be excluded under North Carolina law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Huffman AI Solutions, its officers, employees, and contractors from any claims, damages, or expenses (including attorney fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your business decisions or client communications
• Any content you provide to the Service

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

13.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in Mecklenburg County, North Carolina, under the rules of the American Arbitration Association.

Exception: Either party may seek injunctive relief in court to protect intellectual property or confidential information.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations.

14. General Provisions

• Entire Agreement: These Terms (including the Privacy Policy) constitute the entire agreement between you and Huffman AI Solutions regarding the Service.
• Amendments: We may update these Terms at any time. Material changes will be communicated via email 30 days in advance. Continued use after changes constitutes acceptance.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• No Waiver: Our failure to enforce any provision does not waive our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms to a successor or affiliate.

15. Contact Information